The answer here is simple. We take the time to get it right, because we have the time it takes, to get it right. Our Plumbers are not loaded down with excessive workloads spread out from city to city. But are locally dispatched, salaried, and on average respond to 2 service calls per day. This Business Model affords us the opportunity to better serve our customers. We have the time and expertise to identify and correct potential plumbing problems as well as the ongoing one that stopped the water heater from working.